Frequently Asked Questions - PLAYHOUSE Whitley Bay

FAQs

Thank you for all your feedback comments via our website, all of these are read and acknowledged. We hope to answer any queries below.


Forthcoming Show Times

All forthcoming events at the PLAYHOUSE have specific opening hours and running times which can be found via the ‘Event Timing’ icon located on the left hand side of our homepage. This are listed as soon as running time confirmation has been received from production company. Please note timings may be subject to change by either artist or management.


Meet and Greet / Special Announcements

All special requests including birthday announcements, meet and greets ‘shout outs’ and autographs are dealt with on an individual basis via the artists promoter. Any requests can be forwarded in writing to the PLAYHOUSE and these will be passed on to the relevant persons in good faith, however we have no influence in any decision.


Complaints Policy

We hope you enjoy every visit to our venue and have a pleasurable experience. However on the unfortunate occasion you would like to bring a formal complaint to our attention please send all details in letter format to:

PLAYHOUSE Whitley Bay

Marine Avenue

Whitley Bay

NE26 1LZ

Our staff are then able to investigate your complaint further to conclude the most satisfactory outcome on an individual basis. Please include as much information as possible and seating reference where possible. We appreciate any feedback to continue to deliver a first class service for all our valued patrons.


Accessible Parking Facilities

The public car park located next to the PLAYHOUSE has accessible parking bays.


Venue Hire

Required Capacities

Auditorium: 638 seating capacity

Ground Floor Foyer:

Maximum 250 standing capacity subject to layout.

1st Floor Lounge

Maximum 175 seated capacity subject to layout.

(Please Note: All room capacities are approximate & subject to event type & requirements)

To make a venue Booking Enquiry and for further information please email phil.smith@smgnewcastle.co.uk


Charity Donations

The PLAYHOUSE prides itself on supporting the North East and its local charities, allowing us to give something back to the local community. Please send all formal requests in writing on letter headed paper with where appropriate a registered charity number and we endeavour where possible to be of assistance. This will usually be in the form of complimentary tickets for use during auctions / raffles when available.


Eventim Ticket Enquiries

If you have made a booking via Eventim Website / Booking Hotline Number please telephone their customer services department on 0844 249 1000* for any further assistance.


Ebay & Auction Sites

Whilst re-selling tickets is not illegal or against PLAYHOUSE ticket terms & conditions, re-selling for profit is, and it is particularly upsetting and despicable when large premeditated profits are made from genuine fans.

The PLAYHOUSE is constantly monitoring auction sites, and has the power to void any tickets found to be selling at a profit.  

We will always strongly advise all patrons to purchase from official venue box offices or ticketing services providers such as Eventim for full protection and satisfaction.

I have bought tickets on ebay, what will happen?

If we have spotted them selling at more than face value they could be voided and admission at the event refused.

How will I know if they are voided?

We publish some of the voided tickets on our website. All initial purchasers are told by letter and told to refund monies to people they have sold to. Whether they will is your risk.

Will I get my money back on voided tickets?

That is between you and whoever you purchased from, not us.

I've seen tickets on ebay, should I buy?

Our guidance would be that if you want tickets please wait until nearer the event. Sometimes additional tickets may become available when production, viewing and safety issues are completed. If this happens we will also advertise the fact. We DO NOT recommend any purchases other than from an official outlet.

Who are the Official Box Offices?

Direct from PLAYHOUSE’s Box Office, On-line, or by phone via Eventim (0844 248 1588*).

There are also other offical agents such as Ticketmaster and See.


Speaking to a Human

We understand many of you feel frustrated with automated phone systems however these are in place to ensure your enquiry is dealt with in the most effective method. General Enquiries: please telephone 0844 493 4567*. This telephone is staffed during normal office hours and event evenings. Please note outside these hours help will be given as much as possible from our security team.

Booking Hotline 0844 248 1588*, if you require to speak with an operator please do not press any of the options and an operator will come on the line during the hours of 10am-8pm.


Advertising Opportunities

During selected events at the PLAYHOUSE advertising opportunities are available. To take advantage of this incredible platform for your business please contact: The Marketing Department, PLAYHOUSE Whitley Bay, 0191 643 2643


Job Vacancies

All job vacancies at our venues are advertised via our website, however part time casual positions are looked at on a regular basis for work within our food and beverage department and casual event evening staff. Please send your CV with covering letter to Personnel Department, c/o Metro Radio Arena, Arena Way, Newcastle upon Tyne, NE4 7NA.


Box Office

On an event day the Box Office will be open until the event starts. Any ticket collects including reprints / duplicates and competition tickets can be collected from our Box Office.


How Do I Book Tickets?

Booking Hotline Number: 0844 248 1588*

Online: www.playhousewhitleybay.co.uk / Eventim

In Person: Please visit the PLAYHOUSE Box Office located at the front of the building where our staff will be able to assist you. Opening Hours Mon-Fri 10am-4pm Sat 10.30am-2.30pm

Accessibility Bookings: 0191 251 5484 or accessibility@smgnewcastle.co.uk
 


Concession Tickets

Please note: Our concession tickets (unless otherwise stated) are for over 60's and under 16's.


Smoking Policy and Electronic Cigarettes

The PLAYHOUSE is a smoke free venue; smoking is not allowed throughout the building

It is possible to smoke outside of the venue; a dedicated smoking area is located outside at the front of the PLAYHOUSE

Electronic cigarettes are not permitted for use inside, due to the sophistication of these devices; it is increasingly difficult to identify guests in the auditorium smoking compared to those smoking electronic cigarettes. To assist with this, guests who wish to use these devices are requested to use the external smoking area.
 


Can I use a camera at the PLAYHOUSE?

The official policy of the PLAYHOUSE and the touring shows, forming part of the conditions of sale when you purchase a ticket, is that the unauthorised use of cameras, video and any other form of recording equipment including iPads and Tablets is strictly prohibited. However, some of the shows do permit the use of small digital cameras. For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the PLAYHOUSE you must be prepared not to use it if requested not to do so.


Pregnant Ladies Attending Concerts

Before attending a concert or event at the theatre you should carry out your own risk assessment.

We strongly advise that you discuss the situation with your GP and take his/her advice; you should consider the following:

  • The type of event i.e. heavy rock concert with lots of bass/vibration
  • Crowds, i.e. the type of audience i.e. lots of movement and jumping around
  • Standing/seating concerts. Standing is not recommended for pregnant ladies