FAQs
Thank you for all your feedback comments via our website, all of these are read and acknowledged. We hope to answer any queries below.
Conditions of Sale
The promoter and/or PLAYHOUSE operator reserves the right to refuse admission, conduct security searches and make changes to the programme/event if rendered necessary by possible cause.
Tickets cannot be exchanged or monies refunded. It is the responsibility of the ticket holder to ascertain the date and time of any re-arranged event.
The ticket holder is strictly prohibited from bringing backpacks, holdalls, luggage, computer bags and cushions*. Patrons will be refused entry. *Exceptions will be made for those with medical requirements and/or special needs.
The ticket holder is strictly prohibited from bringing cameras, video recorders, iPads and Tablets and any other form of recording equipment,. However some shows do permit the use of small digital cameras, no detachable lenses.
The ticket holder is strictly prohibited from bringing any glass, bottles or cans into the venue for health and safety purposes.
The re-selling of tickets for commercial gain or profit except by the Arena, Ticketmaster, Eventim or one of their agents is not permitted and the ticket will become void with the holder being refused entry or ejected.
If you arrive late you may be refused admission until a suitable break in the performance.
Purchase of a ticket does not guarantee 100% view of the event.
Ticket holders are strictly prohibited from bringing into the Arena any food or beverages.
All entry constitutes consent to search.
Full List of Conditions of Sale
Forthcoming Show Times
All forthcoming events at the PLAYHOUSE have specific opening hours and running times which can be found via the ‘Event Timing’ icon located on the left hand side of our homepage. This are listed as soon as running time confirmation has been received from production company. Please note timings may be subject to change by either artist or management.
Meet and Greet / Special Announcements
All special requests including birthday announcements, meet and greets ‘shout outs’ and autographs are dealt with on an individual basis via the artists promoter. Any requests can be forwarded in writing to the PLAYHOUSE and these will be passed on to the relevant persons in good faith, however we have no influence in any decision.
Dress Code
At venue, we want everyone to feel comfortable during our shows and be able to engage with what is happening on stage. Whilst we encourage fans to wear whatever they feel comfortable in, we ask that you are fully clothed and that your clothing does not include includes profanity, nude or semi-nude pictures or slogans/message that incites or insinuates political themes or violence.
Complaints Policy
We hope you enjoy every visit to our venue and have a pleasurable experience. However on the unfortunate occasion you would like to bring a formal complaint to our attention please send all details in letter format to:
PLAYHOUSE Whitley Bay
Marine Avenue
Whitley Bay
NE26 1LZ
Our staff are then able to investigate your complaint further to conclude the most satisfactory outcome on an individual basis. Please include as much information as possible and seating reference where possible. We appreciate any feedback to continue to deliver a first class service for all our valued patrons.
Accessible Parking Facilities
The public car park located next to the PLAYHOUSE has accessible parking bays.
Venue Hire
Required Capacities
Auditorium: 638 seating capacity
Ground Floor Foyer:
Maximum 250 standing capacity subject to layout.
1st Floor Lounge
Maximum 175 seated capacity subject to layout.
(Please Note: All room capacities are approximate & subject to event type & requirements)
To make a venue Booking Enquiry and for further information please email [email protected]
Charity Donations
The PLAYHOUSE prides itself on supporting the North East and its local charities, allowing us to give something back to the local community. Please send all formal requests in writing on letter headed paper with where appropriate a registered charity number and we endeavour where possible to be of assistance. This will usually be in the form of complimentary tickets for use during auctions / raffles when available.
I do not have a smart phone, how do I access my tickets to an event?
If you will be unable to access your tickets via mobile at the event then please contact Ticketmaster here for further assistance.
Ebay & Auction Sites
Whilst re-selling tickets is not illegal or against PLAYHOUSE ticket terms & conditions, re-selling for profit is, and it is particularly upsetting and despicable when large premeditated profits are made from genuine fans.
The PLAYHOUSE is constantly monitoring auction sites, and has the power to void any tickets found to be selling at a profit.
We will always strongly advise all patrons to purchase from official venue box offices or ticketing services providers such as Eventim for full protection and satisfaction.
I have bought tickets on ebay, what will happen?
If we have spotted them selling at more than face value they could be voided and admission at the event refused.
How will I know if they are voided?
We publish some of the voided tickets on our website. All initial purchasers are told by letter and told to refund monies to people they have sold to. Whether they will is your risk.
Will I get my money back on voided tickets?
That is between you and whoever you purchased from, not us.
I've seen tickets on ebay, should I buy?
Our guidance would be that if you want tickets please wait until nearer the event. Sometimes additional tickets may become available when production, viewing and safety issues are completed. If this happens we will also advertise the fact. We DO NOT recommend any purchases other than from an official outlet.
What happens if I lose my phone on the way to an event and cannot access my tickets
Please visit the ticket office at the arena, which will open 1 hour before the scheduled door time. You will need to provide ID to allow the team to access your Ticketmaster account details.
Advertising Opportunities
During selected events at the PLAYHOUSE advertising opportunities are available. To take advantage of this incredible platform for your business please contact: The Marketing Department, PLAYHOUSE Whitley Bay, 0191 643 2643
Job Vacancies
All job vacancies at our venues are advertised via our website, however part time casual positions are looked at on a regular basis for work within our food and beverage department and casual event evening staff. Please send your CV with covering letter to Personnel Department, c/o PLAYHOUSE Whitley Bay, Marine Avenue, Whitley Bay, Tyne and Wear, NE26 1LZ.
Box Office
On an event day the Box Office will be open until the event starts. Any ticket collects including reprints / duplicates and competition tickets can be collected from our Box Office.
How Do I Book Tickets?
Online: http://www.playhousewhitleybay.co.uk
In Person: Please visit the PLAYHOUSE Box Office located at the front of the building where our staff will be able to assist you. Opening Hours Mon-Fri 10am-4pm Sat 10.30am-2.30pm
Accessibility Bookings: 0191 251 5484 (please leave a message on our voice mail system). Should you not hear back within 48hrs please email [email protected]
Concession Tickets
Please note: Our concession tickets (unless otherwise stated) are for over 60's and under 16's.
Smoking Policy and Electronic Cigarettes
The PLAYHOUSE is a smoke free venue; smoking is not allowed throughout the building
It is possible to smoke outside of the venue; a dedicated smoking area is located outside at the front of the PLAYHOUSE
Electronic cigarettes are not permitted for use inside, due to the sophistication of these devices; it is increasingly difficult to identify guests in the auditorium smoking compared to those smoking electronic cigarettes. To assist with this, guests who wish to use these devices are requested to use the external smoking area.
MANAGING FOOD SAFETY & ALLERGEN AWARENESS
Every aspect of food safety is of the highest importance to our organisation, and we take every care to ensure that you can eat safely whilst visiting our venues. In addition to strict hygiene procedures, we have embarked upon an extensive allergen awareness campaign. This includes high levels of staff training, and implementation of policies, procedures and processes, in line with the Food Information Regulations. We are continually reviewing and improving every aspect of our Food Safety Strategy, this includes ensuring up to date information on allergens is shared with our teams, reducing the possibility for allergen exposure.
Can I use a camera at the PLAYHOUSE?
The official policy of the PLAYHOUSE and the touring shows, forming part of the conditions of sale when you purchase a ticket, is that the unauthorised use of cameras, video and any other form of recording equipment including iPads and Tablets is strictly prohibited. However, some of the shows do permit the use of small digital cameras. For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the PLAYHOUSE you must be prepared not to use it if requested not to do so.
Pregnant Ladies Attending Concerts
Before attending a concert or event at the theatre you should carry out your own risk assessment.
We strongly advise that you discuss the situation with your GP and take his/her advice; you should consider the following:
- The type of event i.e. heavy rock concert with lots of bass/vibration
- Crowds, i.e. the type of audience i.e. lots of movement and jumping around
- Standing/seating concerts. Standing is not recommended for pregnant ladies