Notice to customers prior to Playhouse reopning - PLAYHOUSE Whitely Bay

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here Read more  Read more
Coronavirus (COVID-19) update: Our venue is now open. Read info on safety measures including Venue Shield, a comprehensive industry leading programme of cleanliness, and how you can help, as the Playhouse Whitley Bay begins to come back to LIVE!

Notice to customers prior to Playhouse reopning

Posted on 21 July 2021

We can’t wait to welcome you back to PLAYHOUSE WHITLEY BAY.  Our number one priority is making sure your visit is as safe and fun as possible.

While the government removed many restrictions on Monday 19th July 2021, we all still have a shared responsibility to help prevent the spread of Covid-19.


When you visit us we’ll be operating under the most up to date Government guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

Please also check the dedicated event page for the event which you are attending here on our website as we'll also update any further event specific information here.

VenueShield

We are proud to operate within the ASM Global network of international venues, supported by its environmental hygiene protocol – VenueShield.


VenueShield is a comprehensive industry leading programme of cleanliness which is being implemented across more than 325 ASM Global facilities around the world.

Our VenueShield cleanliness programme is part of our ongoing commitment to maintaining the highest standards of hygiene practices so that you can visit us with confidence.  

For further information, please visit:  https://www.asmglobal.com/p/our-solutions/security-services/venue-shield

Terms of entry

To help keep you, all our guests, and staff safe, (and in addition to our normal terms of entry):

All guests 18 or over* on entry should be prepared to show, if requested by a member of staff, proof: that either you currently do not have Covid-19; or that you are fully vaccinated and at least 14 days have passed since the date of your last vaccination; or that you have previously had Covid -19 within the last 6 months.

Our accepted forms of proof for this are via:

NHS COVID Pass,  Via:

App - please note this is via the NHS app and not the NHS Covid-19 app– please visit here for information.

If you are using this preferred form of proof but have not yet obtained your pass we advise you apply no later than 48 hours before attending the event to allow for your application to be processed in time.

Letter – please visit here for information.
If you are using this form of proof but have not obtained your pass we advise you apply as soon as possible in advance of attending the event so that your application can be processed and letter be received in time.
Lateral flow or PCR negative test results text or e-mail, received within 24 hours of attending the event.
Free rapid lateral flow tests are available via the NHS.


* If under 18 please bring any valid photo ID such as, but not limited to, Student ID, Travel Card, Driving License (including provisional) or any PASS accredited card.

The Government has advised that you must not attend an event if you: have tested positive for Covid-19; or are required to self-isolate.


Further measures to keep you safe 

NHS Track and Trace

NHS Track and Trace QR codes are available to scan at all points of entry to the venue.

Face masks

To help protect you, all our guests, and staff, we strongly encourage you to wear a face mask within communal areas (eg concourse, toilets and queueing areas) inside our venue.  All staff working at our venue are required to wear face masks (unless exempt) for this reason, and we’d really appreciate you returning this kind gesture.

Hand sanitiser

We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.

Staff testing

All staff working at our venue are required to provide negative results from a lateral flow test. 

Enhanced cleaning

As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.

Keeping you up to date

We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website.  

If there’s anything you need while you’re here, our staff will be on hand to help you.

Plan your journey

We recommend planning ahead on how you’ll get here. 

Be kind

Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.

 

 

We strongly encourage you to wear a face mask when visiting our venue to help protect you, all our guests, and staff. Please respect our staff and other customers at all times. Should you wish, once in your seat you may remove your face mask.

-Have bags ready to be checked by staff.
-Have mobile ticket/ticket ready in advance for staff to check.
-We ask that you put on your face covering until seated in our auditorium.
-Confirm details of all attendees (over 16) for test and trace.
-If possible provide an NHS Covid Pass. You can get your pass via the following link: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/ 
or negative lateral flow test. Free Lateral Flow Tests are available via the NHS website.-For more information please see full terms and conditions on the Playhouse website-If possible, avoid leaving the venue once inside.-If possible NHS Track and Trace QR codes are available to scan at all points of entry to the venue. Further info can be found at the following website: http://www.ncic.nhs.uk/news/please-download-nhs-covid-19-track-and-trace-app

Please be aware we may need to request contact details.

The Playhouse Whitley Bay would like to thank all of our customer for their understanding and continued support.

Kindest regards,

The Playhouse Team