PLAYHOUSE FAQ'S

Thank you for all your feedback comments via our website, all of these are read and acknowledged. We hope to answer any queries below.

Forthcoming Show Times

All forthcoming events at the PLAYHOUSE have specific opening hours and running times which can be found via the ‘Event Timing’ icon located on the left hand side of our homepage. This are listed as soon as running time confirmation has been received from production company. Please note timings may be subject to change by either artist or management.

Meet and Greet / Special Announcements

All special requests including birthday announcements, meet and greets ‘shout outs’ and autographs are dealt with on an individual basis via the artists promoter. Any requests can be forwarded in writing to the PLAYHOUSE and these will be passed on to the relevant persons in good faith, however we have no influence in any decision.

Complaints Policy

We hope you enjoy every visit to our venue and have a pleasurable experience. However on the unfortunate occasion you would like to bring a formal complaint to our attention please send all details in letter format to:

PLAYHOUSE Whitley Bay

Marine Avenue

Whitley Bay

NE26 1LZ

Our staff are then able to investigate your complaint further to conclude the most satisfactory outcome on an individual basis. Please include as much information as possible and seating reference where possible. We appreciate any feedback to continue to deliver a first class service for all our valued patrons.

Disabled Parking Facilities

The public car park located next to the PLAYHOUSE has disabled parking bays.

Venue Hire

Required Capacities

Auditorium: 638 seating capacity

Ground Floor Foyer:

Maximum 250 standing capacity subject to layout.

1st Floor Lounge

Maximum 175 seated capacity subject to layout.

(Please Note: All room capacities are approximate & subject to event type & requirements)

To make a venue Booking Enquiry and for further information please email ailsa.oliver@smgnewcastle.co.uk Alternatively please complete the enquiry form via www.playhousewhitleybay.co.uk/guidetoplayhouse/hiring.aspx

Charity Donations

The PLAYHOUSE prides itself on supporting the North East and its local charities, allowing us to give something back to the local community. Please send all formal requests in writing on letter headed paper with where appropriate a registered charity number and we endeavour where possible to be of assistance. This will usually be in the form of complimentary tickets for use during auctions / raffles when available.

Ticketmaster Ticket Enquiries

If you have made a booking via Ticketmaster Website / Booking Hotline Number please telephone their customer services department on 08444 999 999 for any further assistance.

Ebay

Whilst re-selling tickets is not illegal or against PLAYHOUSE ticket terms & conditions, re-selling for profit is, and it is particularly upsetting and despicable when large premeditated profits are made from genuine fans.

The PLAYHOUSE is constantly monitoring auction sites, and has the power to void any tickets found to be selling at a profit.

We will always strongly advise all patrons to purchase from official venue box offices or ticket agents such as Ticketmaster for full protection and satisfaction.

Speaking to a Human

We understand many of you feel frustrated with automated phone systems however these are in place to ensure your enquiry is dealt with in the most effective method. General Enquiries: Please telephone 0844 493 4567. This telephone is staffed during normal office hours and event evenings. Please note outside these hours help will be given as much as possible from our security team.

Ticketmaster Booking Hotline 0844 277 2771, if you require to speak with an operator please do not press any of the options and an operator will come on the line.

Advertising Opportunities

During selected events at the PLAYHOUSE advertising opportunities are available. To take advantage of this incredible platform for your business please contact: The Marketing Department, PLAYHOUSE Whitley Bay, 0191 643 2643

Job Vacancies

All job vacancies at our venues are advertised via our website, however part time casual positions are looked at on a regular basis for work within our food and beverage department and casual event evening staff. Please send your CV with covering letter to Personnel Department, c/o Metro Radio Arena, Arena Way, Newcastle upon Tyne, NE4 7NA.

Box Office

On an event day the Box Office will be open until the event starts. Any ticket collects including reprints / duplicates and competition tickets can be collected from our Box Office.

How Do I Book Tickets?

Booking Hotline Number: 0844 277 2771

Online: www.playhousewhitleybay.co.uk / www.ticketmaster.co.uk

In Person: Please visit the PLAYHOUSE Box Office located at the front of the building where our staff will be able to assist you. Opening Hours Mon-Fri 10am-4pm Sat 10.30am-2.30pm

Accessibility Bookings: 0191 251 5484 or accessibility@smgnewcastle.co.uk