The PLAYHOUSE is awarded the TripAdvisor Certificate of Excellence for th...

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The PLAYHOUSE is awarded the TripAdvisor Certificate of Excellence for third year running.

Posted on 18 June 2015

The PLAYHOUSE Whitey Bay is elated to announce, that it has been recognised as a Top Performing Theatre, as reviewed by visitors on TripAdvisor, for a third consecutive year. Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that routinely achieve great reviews. Certificate of Excellence winners are awarded for giving, consistently superior customer experience.

In the past year, over 91% of patrons rated The PLAYHOUSE as either a 4 or 5 star venue on the TripAdvisor site, with customers reviewing the venue as “A Great Theatre in a beautiful sea view location, with a fresh, modern and spacious take.” Patrons also commented that the PLAYHOUSE staff are ‘both wonderfully friendly and helpful’ a number of times and many praised the PLAYHOUSE auditorium layout explaining ‘the seats are super comfortable, with plenty of leg room’ and ‘the perfect size for an intimate, atmospheric performance’ with ‘excellent sight lines, no matter where you sit.’ Customers also paid particular attention to the quality of the two PLAYHOUSE bars adding that ‘there is a fantastic, wide selection of drinks on offer’ and that ‘the pre-pay interval drinks system, works flawlessly along with reasonable drinks prices and well informed staff.’

Theatre Director Phil Smith tells 'We're obviously delighted to receive this award for the 3rd year in succession. The Playhouse team work very hard to put a warm welcome and customer service at the heart of everything we do and it is a testimony to everyone's effort that the public have reflected that back in their comments. However, as with all SMG venues, the aim is always to improve, which we'll strive to do again over the next year and beyond.' The PLAYHOUSE Whitley Bay would like to thank all patrons who added positive reviews to TripAdvisor in helping to make this achievement possible. We look forward to providing excellent service, when customers visit for our varied calendar of events, throughout 2015. Cllr Eddie Darke, cabinet member for Leisure, Culture and Tourism, said: “On behalf of North Tyneside Council, I’d like to congratulate the Playhouse on this fantastic achievement. “What’s particularly wonderful about the award is that it can only be achieved if visitors rate it highly – and it’s been brilliant reading all of the glowing reviews online. “TripAdvisor regularly has excellent things to say about our businesses, parks and opens spaces and we’re delighted that the Playhouse, which helps to bring an array of culture to the borough, has been recognised for the third consecutive year .”